This is the second part of our step-by-step guide to answering a business phone call in Japanese. In Part 1 we looked at appropriate greetings, how to ask the caller’s name, and how to confirm the caller’s details. In Part 2 we will introduce the language you need to put a caller on hold, how […]
If you work in a Japanese company, at some point a telephone is going to ring in your vicinity. Being able to answer it in a professional and competent manner will both impress your colleagues and help you feel like one of the team.
The Japanese language has many useful expressions that can be used to make otherwise awkward topics less blunt. In Japanese these are called クッション言葉 (kusshon kotoba) which literally means “cushion words”.
